Chatbots are allowing more and more citizens to have productive conversations with civic entities.
In the United States, 75 percent of citizens claim to be dissatisfied with current digital services offered by the government, not to mention that only 8 percent of federal workers believe that the government runs efficiently. Enter chatbots, an easily implementable, yet extremely effective way to improve the quality of digital services provided by government.
How does "red tape" affect government processes? Will chatbots take the jobs of government workers? How can chatbots make the DMV more approachable? Read this ebook to find out. Inside you'll discover:
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Grab our User Persona Template to understand how to set up user personas as well as see some examples of both B2B and B2C completed personas. Then use the templates to walk through the development of your own, unique personas!
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