Chatbots are allowing more and more citizens to have productive conversations with civic entities.
In the United States, 75 percent of citizens claim to be dissatisfied with current digital services offered by the government, not to mention that only 8 percent of federal workers believe that the government runs efficiently. Enter chatbots, an easily implementable, yet extremely effective way to improve the quality of digital services provided by government.
How does "red tape" affect government processes? Will chatbots take the jobs of government workers? How can chatbots make the DMV more approachable? Read this ebook to find out. Inside you'll discover:
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User Journey Maps document the path and actions your typical user will take while using your product.