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I'm always on the hunt for a better user experience. Even if a product isn't perfect, its service layer can offer tremendous value and attract consumers.
Of course, this doesn't mean you should create subpar hardware. However, service should be the top priority. The web interface is where users derive the value from a connected product, and an IoT product that delivers a standout service is worth buying; even if the rest of the unit isn't perfect.
Follow these three tips to crush the competition with your IoT device's service layer.
Read the full article on ReadWrite.
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